FAQ

Got questions? We've got answers. If you don't see what you're looking for here, just email us at support@lirenne.com — we're always happy to help.

Orders & Shipping

How long will my order take to arrive? We process orders within 1–3 business days, and delivery typically takes 7–15 business days after that, depending on your location. You can find more detail on our Shipping Policy page.

Is shipping really free? Yes! We offer free shipping on every order, with no minimum purchase required.

Will I have to pay customs or import fees? Depending on your country, your order may be subject to customs duties or import taxes upon arrival. These aren't included in your order total and would be collected by customs or your local courier. See our Shipping Policy for more details.

How do I track my order? Once your order ships, we'll email you a tracking link. You can also visit our Track Your Order page for more info.

Can I cancel my order? Yes, as long as it hasn't been processed by our warehouse yet — usually within 1–3 business days of ordering. Just email us at support@lirenne.com with your order number as soon as possible. Personalized items can't be cancelled once production has started.

Returns & Refunds

What's your return policy? If you're in the UK, you have a legal right to cancel your order for any reason within 14 days of receiving it. Outside the UK, we handle change-of-mind requests case by case — reach out and we'll do our best to help. If your item arrives damaged, wrong, or missing something, contact us within 30 days of delivery. Full details are in our Return & Refund Policy.

Do I need to send the item back to get a refund? In most cases, no. International returns can be costly and slow, so depending on the situation, we may offer a refund, store credit, or a replacement without asking for the item back.

How long do refunds take? Once approved, refunds are issued to your original payment method and typically appear within 5–10 business days, depending on your bank.

Products & Materials

What are your jewelry pieces made of? Our collection includes a mix of fashion and fine jewelry, and materials vary by piece. You can find the specific material listed on each product page — please check there for the exact composition before purchasing.

Is your jewelry hypoallergenic? We don't claim any of our jewelry is hypoallergenic, since sensitivity varies from person to person and materials vary by piece. If you have a known metal allergy, please check the material listed on the product page before purchasing, and discontinue use if you notice any irritation.

How do I care for my jewelry? Avoid contact with water, perfume, and lotion, and store your pieces in a dry place when you're not wearing them — this helps prevent tarnishing and keeps them looking their best.

Payment & Account

What payment methods do you accept? You can see all available payment options at checkout — we support a range of secure payment methods.

Is my personal information safe with you? Yes — we take your privacy seriously. You can read exactly how we collect and use your information in our Privacy Policy and Cookie Policy.