Shipping policy

Last updated: September 10, 2026

1. Order Processing Time

Once your order is placed, we typically process it within 1–3 business days before it ships. During busy periods (sales, holidays), processing may take slightly longer — we'll notify you if there's a significant delay.

2. Shipping Rates

We offer free standard shipping on all orders to the US, UK, Canada, and Australia, with no minimum purchase required. Customers in Australia also have the option to choose Express shipping for an additional fee at checkout.

3. Delivery Time

Estimated delivery time after your order ships:

US, UK, Canada (Standard): 5–10 business days
Australia (Economy): 6–14 business days
Australia (Express): 5–9 business days

Delivery times are estimates, not guarantees, and can be affected by customs processing, local courier delays, weather, or other factors outside our control. Remote areas — including but not limited to Yukon, Northwest Territories, and Nunavut in Canada, and regional Western Australia and the Northern Territory in Australia — may experience longer delivery times than the estimates above.

4. International Shipping, Customs & Import Duties

Your order may be shipped from one of our international fulfillment centers. Depending on your country's import regulations, your order may be subject to customs duties, import taxes, or handling fees upon arrival. These charges, if applicable, are not included in your order total at checkout and are the responsibility of the recipient. They are typically collected by the customs authority or courier at the time of delivery.

We're not able to predict the exact amount of any such charges, as they depend on your local regulations. If you have questions about potential import fees before ordering, we recommend checking with your local customs office.

5. Order Tracking

Once your order ships, you'll receive a confirmation email with a tracking number so you can follow your package's progress.

6. Multiple-Item Orders

If you order more than one item, they may ship separately and arrive in different packages, sometimes on different days, depending on stock location. You'll receive tracking information for each shipment.

7. Delayed or Lost Packages

If your order hasn't arrived within a reasonable time of the estimated delivery window, please contact us at support@lirenne.com with your order number. See our Return & Refund Policy for details on how we handle delayed, lost, or undelivered packages.

UK customers: under the Consumer Rights Act 2015, if your order is not delivered within the agreed or estimated timeframe, you have the right to request redelivery or, if delivery is not possible within a reasonable further period, to cancel your order and receive a full refund.