Refund policy

We want you to love your Lirenne order. If something isn't right, here's how we handle cancellations, returns, and refunds.

1. Order Cancellations

You can cancel your order free of charge as long as it hasn't yet been processed by our warehouse — this is usually within 1–3 business days of placing your order. Once an order has entered processing, it can no longer be cancelled. Personalized or custom-made items cannot be cancelled once production has started.

To cancel an order, contact us at support@lirenne.com as soon as possible with your order number.

2. Change of Mind Returns

If you're in the UK or the European Union, you have a legal right to cancel your order and receive a full refund within 14 days of receiving your item, for any reason and without needing to justify it. This right does not apply to personalized or custom-made items. To exercise this right, contact us at support@lirenne.com within the 14-day window.

For all other regions, we don't offer a standard money-back guarantee for change-of-mind returns, but we handle these on a case-by-case basis — reach out and we'll do our best to find a fair solution.

In most cases, we won't ask you to send the item back to us — international return shipping is costly and slow, so depending on the situation, we may issue a refund, store credit, or a replacement without requiring a physical return.

3. Damaged, Wrong, or Missing Items

If your order arrives damaged, defective, incorrect, or with items missing, please contact us at support@lirenne.com within 30 days of delivery with your order number and photos or a video of the issue — this helps us resolve it as quickly as possible.

For orders that are lost in transit, delayed, or never arrive, please contact us within 60 days of shipment (45 days for US orders) so we can investigate and make it right.

4. How Refunds Work

Once your return or claim is approved, we'll work with you to find the best resolution for your situation — this may be a full refund, store credit, or a replacement item, depending on the case. In most situations, you won't need to send anything back to us.

Approved refunds are issued to your original payment method. Please allow 5–10 business days for the funds to appear in your account, depending on your bank or payment provider.

5. Non-Returnable Items

Personalized, custom-made, or made-to-order items cannot be returned or refunded for change of mind, except where required by law (see Section 2 for UK/EU statutory rights).